Yes. Sapphire is designed to be brand-agnostic and works with any make or model of forklift. 

Not at all. Most installs take less than an hour per machine and can be done with minimal disruption. There’s no wire cutting or machine tampering—your warranties stay intact.

We provide comprehensive onboarding and ongoing training. From day one, you’ll get a dedicated support team to walk you through every feature—remotely or on-site.

Extremely secure. GemOne Cloud is hosted on robust, encrypted infrastructure. Only authorized users can access your fleet data, and we comply with industry best practices on data protection.

You’ll have access to a real support team—including a Customer Experience Manager and a Technical Account Manager—who provide proactive check-ins, troubleshooting, and fleet reviews.

Yes. Many of our customers switch from basic telematics tracking tools to Sapphire for its advanced safety features, operator oversight, and user-friendly analytics platform and to avail of our technical and customer support. We’ll show you how it adds value on top of what you already use.

We partner closely with your equipment dealer to ensure a smooth rollout. From hardware installation to training and ongoing support, your dealer and our team coordinate to get you up and running—fast.

Yes. Many customers start with a smaller rollout to evaluate the impact before scaling up. We’ll help you design a pilot that fits your goals and gives you a clear picture of Sapphire’s value.

Our demos normally take around 45 minutes.

We don’t hard sell. Due to the nature of telematics, we develop relationships with our customers which tend to be collaborative, partner-like in nature, and nurtured over the long-term. 

The purpose of the demo will be to show how Sapphire can help make your specific fleet safer and more efficient and to figure out together if we’re the right partner to drive your business forward.

We totally understand this and we’re happy to chat you through the various opportunities available.

On a call, we’ll demonstrate how telematics is a long-term strategy for your business with a massive return on investment in terms of enhancing warehouse safety, reducing machine downtime, reducing workplace incidents, streamlining regulatory management and compliance, ending reactive service models, wasting resources searching for machines and losing time on tracking their usage. 

In light of what we’ll show you, we believe you’ll be surprised at how affordable telematics is and how smart an investment it is in the future of your business. 

You’re free, of course, to talk to other providers, but we’re confident that you’ll love hearing about Sapphire as well as our customer support and technical account management.

We’re the official telematics partner of TVH Parts, with over 50 years experience of serving material handling and more than 10 years specialisation in telematics.We’re a global provider of telematics solutions, serving businesses like you from offices in the US and Europe.

We’ve connected more than 100,000 assets worldwide and have worked with some of the biggest and most respected names in industrial fleet ownership and material handling.