Case Study: How an Equipment Dealership Used Telematics to Enhance Customer Satisfaction and Loyalty

Atlas Toyota Material Handling used GemOne’s fleet management solution to grow their business with customers.🔥

📈 See how they helped optimize operations and reduce costs in their customers’ businesses by collating fleet data and helping track key hours on machines.

👷 Discover how they streamlined their customers’ operator management with access control, licence management, and session reporting.

🦺 Learn how they enhanced their customers’ warehouse safety and compliance with safety checklists, automatic lock-out, and impact control.

“Telematics is here to stay. It’s not going away.”
“Telematics is here to stay. It’s not going away.”

— Giovanni G.
Fleet Account Manager 
Atlas Toyota Material Handling

About the case study
About the case study

🚀 Comprehensive: 27 pages of valuable insights from a dealership (featuring the perspective of a fleet account manager in their own words).

🗓️ Up-to-date: Produced in 2024 by a global provider of smart telematics solutions (featuring the real challenges faced by material handling dealerships today).

🤔 Real-life: See the challenges Atlas Toyota Material Handling faced before telematics (and the objections they had before they implemented it).

🏆 Actual Wins: Discover the real successes of an equipment dealership with their customers after implementing telematics in their business.

📷 Possibilities: Know what’s coming in fleet management technology (including forklift sensors to prevent overloading and cameras to streamline incident investigation).

“We’re promoting GemOne to our customers each and every opportunity that we have.”
“We’re promoting GemOne to our customers each and every opportunity that we have.”

— Giovanni G.
Fleet Account Manager 
Atlas Toyota Material Handling

What’s inside the case study?

1.1 – Atlas Toyota Material Handling
1.2 – The fleet account manager
1.3 – Collating data
1.4 – Safety compliance
1.5 – Tracking key hours

2.1 – GemOne’s Sapphire safety and fleet management
2.2 – Data and Insights
2.3 – Easy installation
2.4 – “One single source of truth”: online cloud platform

3.1 – Safety compliance
3.2 – Safer warehouses
3.3 – Operator management
3.4 – Fleet efficiency
3.5 – Maintenance and downtime management
3.6 – Improved customer service
3.7 – Technical account management support

4.1 – Cameras and new technologies
4.2 – Forklift load sensors
4.3 – Proximity warning
4.5 – Advanced business insights
“Without GemOne, I feel like we would go back probably 50 years, and be a lot less productive.”
“Without GemOne, I feel like we would go back probably 50 years, and be a lot less productive.”

— Giovanni Gideo
Fleet Account Manager 
Atlas Toyota Material Handling

Download the case study today

Atlas Toyota Material Handling levelled up their customer service with telematics

Download the case study and learn more about fleet management for dealerships in material handling.

👉 Easy to install solutions to meet your customer requirements.

👉 One solution for all makes and models of forklift.

👉 Remote monitoring of equipment and batteries for proactive technical service.

About GemOne
About GemOne

GemOne are a global provider of telematics:

👉  The telematics partner of TVH Parts, with over 50 years experience of serving material handling and 10 years specialisation in telematics.

👉  Connected more than 100,000 assets globally to our telematics system.

👉  Helped hundreds of businesses such as yours to track their vehicles, boost efficiency, operate more safely, improve compliance, avoid unexpected downtime, and make substantial business savings.